Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 651 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 568 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 527 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 515 reviews)); "Salary is good and bonus (usually) is good." ((in 382 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 468 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 104 reviews)); "No career opportunities in Zagreb" ((in 64 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 63 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

Jan 11, 2014

A casual business culture with good benefits and opportunities for advancement.

Customer service executive

Recommend

CEO approval

Business Outlook

Pros

Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

Cons

Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

5.0

Oct 19, 2013

Great company to work in, a lot of opportunities to grow

Accountant

Recommend

CEO approval

Business Outlook

Pros

Very nice working environment, fast growing company that never lets you get bored

Cons

Very nice office but not much natural light!!

4.0

Oct 13, 2013

Great Workplace

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Security, great colleagues, very nice working environment, very interesting job. With the very good mentoring, guidance & team-work, you can learn a lot & progress within the company. Realistic targets. Needless to mention all the extras, like parties, trainings around the world, etc

Cons

Very hard work required during the high touristic seasons.

Viewing 7528 - 7530 of 7,584 Reviews

Jobs at Booking.com

Account Executive - San Francisco