Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 634 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 542 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 536 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 478 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,585 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

1.0

Apr 30, 2013

It is a miracle to get a permanent contract

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

International company, multicultural with lots of great colleagues from all parts of the world

Cons

It looks like the company is growing because they constantly hire people, but it is only to kick out the ones that after 3 temporary contracts should receive a permanent one (according to the Dutch law). The salary is very, very low, illogical promotions for unskilled people without any experience, bonus target that doesn't deserve even a word commenting it. If you apply for job there and you don't receive any response, this is a "normal" practice, somebody hasn't liked your CV for some reason. If you get a mail after all, it is only to tell you how you are not the right person because there is somebody muuuuch better than you. This is not true, there is somebody who the "team-senior-second team- leader" likes more. They are not giving you a permanent contract and even have the guts to ask you why you're leaving the company?!!! They treat you like a dog, counting on the endless foreigners coming to Holland and ready to give everything in order to work.

3.0

Apr 30, 2013

Opportunities and great colleagues

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

* Great colleagues * Very international * Freedom * Flat hierarchy * Easy to contact colleagues from any department - always willing to help * It's quite dynamic and change is expected all the time * Opportunities - company where it's possible to grow, move to different roles and different departments. It's up to the person to be proactive and take the initiative and move on the direction he/she wants. If you're good, you'll make it.

Cons

* In some teams, when people start in a position they are a bit on their own and trying to find out how they'll fit and what's expected from them. * In some cases, very specialized work - meaning that you are in a small team dedicated to a specific job and do not have access to other related things very easily. This is understandable due to the size of the company and its rapid growth. * This as result of the rapid growth, management change and lack of managers that work on developing people (in a lot of cases due to lack of time and some due to lack of experience). * Low salaries

4.0

Apr 25, 2013

Booking.com

Sales

Recommend

CEO approval

Business Outlook

Pros

-Strong company culture -Good coworkers -Good hours -Not overly stressful

Cons

-Lower end on the pay scale

Viewing 7525 - 7527 of 7,585 Reviews

Jobs at Booking.com

Account Executive - San Francisco