Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 634 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 542 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 536 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 478 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

Part of Booking Holdings

Booking.com reviews

Compare reviews

4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Jun 16, 2014

Great people and opportunities

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

You will meet great people at Booking.com. People are highly motivated, take ownership and get recognition for their efforts. The culture is unique and you will learn a lot in this company.

Cons

Salary not always competitive.

Booking.com Response

11y

Thanks for adding your feedback.

4.0

Jun 16, 2014

Account Manager

Account manager

Recommend

CEO approval

Business Outlook

Pros

Working Environment, Possibility to be myself, Possibility to make career, Possibility to express my potential

Cons

Workload, Time Management, Base salary could be higher

Booking.com Response

11y

Thanks for sharing your experience!

3.0

Jun 1, 2014

Company Review of Booking.com

Account manager

Recommend

CEO approval

Business Outlook

Pros

Colleagues are great/ time-spirit is awesome/ international environment/ exchange on a global scale/ AM work is interesting and challenging

Cons

Start-up salary/ evaluation system of employees is questionable/ even AM's sometimes fell like doing Call Center duties/ consistent telephone availability and less time within working hours to focus on personal development/

Booking.com Response

11y

Thanks for your comments. Personal development is important to us, but can be at odds with business demands.

Viewing 7522 - 7524 of 7,584 Reviews

Jobs at Booking.com

Account Executive - San Francisco