Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 634 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 578 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 542 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 536 reviews)); "Good salary and bonuses according to the local job market(which is very bad)" ((in 375 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 478 reviews)); "Bad managers are very bad" ((in 259 reviews)); "Lack of company vision and poor leadership" ((in 102 reviews)); "Too much favoritism and a lot of people running stuff didn’t know what they were doing" ((in 64 reviews)); "No career opportunities in Zagreb" ((in 61 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

Skip to content Skip to footer

Notifications

Booking.com

Part of Booking Holdings

Booking.com reviews

Compare reviews

4.1

80% would recommend to a friend

(7,585 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,585 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

4.0

May 27, 2013

Very successful eCommerce company where I managed to reach my potential

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Very flat organizational structure. Multicultural environment of over 100 nationalities. Work hard play hard. If you do well for the company the company does very well for you. But a career and the rewards do not come for free you have to work hard for it.

Cons

Very strong culture that you either like or not. This may be a drawback for some, not for me but I've seen people struggle with this. Technically you have to accept that the business comes first and that getting new features and functionality out there quickly is always more important. Code quality is never a goal in itself. Most code will be used for a very short time anyway as everything is A/B testsed and most test fail. Deploying new technology because it shiny and new is not tolerated.

2.0

May 20, 2013

Credit Control Department felt like being a Chicken a Chicken Factory

Credit controller

Recommend

CEO approval

Business Outlook

Pros

It's location. A good place to work whilst you're looking for work elsewhere. It'll inspire you to find that other job much faster.

Cons

Despite the "Freaky Fridays" and great parties the working environment is akin to that of a Chicken Factory. Senior and in particular middle management are extremely patronising although the CEO seems like a decent bloke. Working environment wise the Company sets itself extremely low standards which unfortunately it fails to live up to The systems and processes are archaic and everything is same day target driven. It's akin to running whilst looking down at your feet. Fine in the short term but you wont see the brick wall in front of you. Everything is monitored from Calls to your "50 Note's" per day. If you lack Soul and ambition then Booking.com is the place for you.

3.0

May 7, 2013

Nice to work there for a bit but not a plae to build a technical career

Programmer

Recommend

CEO approval

Business Outlook

Pros

There is a nice social atmosphere in the company but really beacuse of the colleagues, not the management. It is very internatioal with people from all over the world but most;y from Europe. Being in the center of Amsterdam is really nice too.

Cons

Senior management treated people like cattle and with no compassion although I am told that is changing. The technology used at bookings is outdated for development purposes and bookings seems to be one of the last group using it meaning the skill developed here are not very exportable.

Viewing 7522 - 7524 of 7,585 Reviews

Jobs at Booking.com

Account Executive - San Francisco