Does Booking.com pay their employees well?

According to anonymously submitted Glassdoor reviews, Booking.com employees rate their compensation and benefits as 4.2 out of 5. Find out more about salaries and benefits at Booking.com. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Booking.com?

80% of Booking.com employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Booking.com 4.3 out of 5 for work life balance, 4.1 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Booking.com?

Account Manager (724) , Customer Service Representative (491) , Customer Service Specialist (402) , Customer Service Executive (265) , Account Executive (228) , Software Engineer (176) , Customer Service (160) , Credit Controller (117) , Senior Account Manager (101) , Customer Service Guest Specialist (100) , Software Developer (92) , Team Leader (92) , Product Manager (70) , Customer Service Agent (65) , CSE (60)

What are the pros of working at Booking.com according to real employee reviews?

"Benefits (apart from pay) are also good and the company is putting a lot of effort into improving managers' skillset." ((in 639 reviews)); "The recruiter of this company should be praised since I meet so many great people at work" ((in 592 reviews)); "As everybody says colleagues are great an the team is very multiculcural" ((in 522 reviews)); "Great culture and values which are part of the company's actions and not just words." ((in 506 reviews)); "Very good salary compared to Dutch companies (and Europe in general specially if you qualify for 30%)" ((in 366 reviews))

What are the cons of working at Booking.com according to real employee reviews?

"Management is bad very bad so so bad" ((in 475 reviews)); "Bad managers are very bad" ((in 256 reviews)); "Lack of company vision and poor leadership" ((in 105 reviews)); "No career opportunities in Zagreb" ((in 63 reviews)); "• Blatant Favoritism within the office" ((in 60 reviews))

What are employees saying about Booking.com layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Booking.com layoffs and their outlook for job security at Booking.com in 2026.

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Booking.com

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Booking.com reviews

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4.1

80% would recommend to a friend

(7,584 total reviews)

Glenn Fogel

71% approve of CEO

68% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.3

Work/Life balance

4.2

Compensation and benefits

4.1

Culture & values

3.5

Senior management

3.5

Career opportunities

Booking.com has an employee rating of 4.1 out of 5 stars, based on 7,584 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Booking.com employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

8K reviews

5.0

Dec 21, 2023

Good Pay - Redundant Tasks

Outbound executive

Recommend

CEO approval

Business Outlook

Pros

- Team - Management - Decent Pay - Company Benefits - Office services

Cons

- Career evolution - Diversity - Co-worker evaluation

Booking.com Response

Hi, thank you for writing your review. We appreciate your positive remarks regarding the various aspects of your job as an Outbound Executive during your time at Booking.com in Paris. It is unfortunate to hear that in your experience topics such as the career growth opportunities, the diversity within the team and employee evaluation were lacking and did not add to that positive sentiment. Please know that your feedback is important to us, so we appreciate you for taking the time to share your thoughts with us. Wishing you the best with your next career move. The Booking.com team

5.0

Oct 23, 2023

Great balance and compensation

Senior key account manager

Recommend

CEO approval

Business Outlook

Pros

Work life balance Work from home policy Interesting subjects

Cons

HQ centralisation Mature business Less internal opportunities than before

Booking.com Response

Thank you for taking the time to share your thoughts with us. We are happy to read that you have been enjoying the Booking.com benefits. If you are facing growth challenges within your position, please reach out to your manager or HR Business Partner, to discuss your options. The Booking.com team

5.0

Jun 3, 2023

Nice company

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Great culture, room for personal development, decent salary

Cons

Repetitive job, work on the weekends

Booking.com Response

Hi, thank you for sharing your experience at Booking.com. It’s important to us to maintain an inclusive and comfortable company culture, and your feedback lets us know that we’re moving in the right direction. We appreciate your feedback. The Booking.com team

Viewing 1 - 3 of 7,584 Reviews

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