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      American Express

      Engaged Employer

      American Express reviews

      4.1

      81% would recommend to a friend

      (18,594 total reviews)
      avatar

      Stephen J Squeri

      89% approve of CEO

      79% positive business outlook

      Ratings by category

      4.3

      Diversity & inclusion

      4.1

      Culture & values

      4.1

      Work/Life balance

      3.9

      Compensation and benefits

      3.7

      Career opportunities

      3.6

      Senior management

      American Express has an employee rating of 4.1 out of 5 stars, based on 18,594 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      19K reviews
      4.0
      Feb 24, 2009

      American Express - a great place in challenging times

      Project analyst i
      Recommend
      CEO approval
      Business Outlook

      Pros

      American Express is extremely customer focused and invests a great deal in the front line. There is ample opportunity to advance if one takes ownership of ones development and education opportunities. I have been able to move to new department,s roles and responsibilities, on average, every 2 - 3 years. The current economic environment has impacted American Express similarly to others in the industry but our business model is providing a bit more resiliency. Our senior leadership seems to have an acurate view of the times and circumstances and communicates honestly and treats employees fairly. Even when it comes to letting us go.

      Cons

      We are in a stuggling industry and it may be quite a while before we recover completely.

      4.0
      Feb 9, 2009

      Amex is a great place to work for those who value their personal life over career satisfaction

      Senior manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexibility. If you need to go to a doctor's appointment or leave early on a Friday, it's not big deal.

      Cons

      It is a huge company, and you know it. There are meetings to align on how to align. Also, Amex hires really smart and talented people, but I do not think they make the most use of the talent. The biggest challenge I've faced is figuring out how to get something done, which is more about navigating the organization as opposed to thinking through tough problems. Lastly, it takes forever to get anything done.

      4.0
      Jan 25, 2009

      It's a wonderful life

      Technical architect
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are great, at all levels. If you have a good idea then it will get picked up and used (or at least thought about). The hierarchical nature of the company is mainly around the structure for reporting. If you need to gain approval of a senior member of staff, or just want a chat, then they tend to have open doors.

      Cons

      It's a big company, so there can be quite a bit of bureaucracy. We are global, so there can be a lot of work outside of "normal" hours.

      Viewing 18550 - 18552 of 18,594 Reviews
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      Glassdoor has 21,948 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.