Job Responsibilities

The call center agent is detail-oriented, empathetic, and patient while assisting potential participants and participants navigate the clinical trial process in a virtual call center. I n this role, you will engage with people who have expressed interest in participating in clinical trials and assist with basic travel and reimbursement inquiries. You’ll guide them through pre-screening questions, provide information, and help determine their eligibility for ongoing studies. The agent should be able to de-escalate situations and allow the participants to voice their concerns while assuring them that they are being heard and support is available.

Fluency in French, Italian, and English

Excellent communication and interpersonal skills

Strong attention to detail and empathy when speaking with patients

Reliable high-speed internet connection and quiet workspace

Availability to work full-time, Monday through Friday

GCP certification desired, but can be obtained during training

Communicate with patients via phone, text, and email

Conduct pre-screening interviews using provided scripts and guidelines

Accurately record patient data and call outcomes in internal systems

Coordinate next steps based on eligibility and study criteria

Collaborate with internal teams to ensure smooth hand-offs and documentation

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.