Service Operations Manager

Location (non-negotiable) : Arras / France

POSITION OVERVIEW
The Service Operations Manager - EU will lead, direct and coordinate all daily operations for the France (Arras) service center. They are responsible for delivering results through achieving on-time delivery of high-quality instruments that meet customer expectations, achieving monthly financial budget, and driving continuous improvement through the site. This person will guide the Service team (Depot, Fulfillment and Logistics) in their support of internal and external customer requirements and is responsible for meeting or exceeding all service center KPI's including safety, quality, delivery, inventory, and cost. This is accomplished through building an extraordinary team across the operation, providing guidance and direction to support consistent delivery of excellent customer service; every transaction, every time.

RESPONSIBILITIES AND DELIVERABLES

• Perform all site leadership responsibilities, continuously improve the operational systems, processes and policies in support of our mission and corporate objectives.
• Lead and drive the service center teams through daily management to continuously meet the key performance targets aligned with company core value drives.
• Drive standard work, one-piece flow, and support FBS (Fortive Business System) lean manufacturing initiatives.
• Ensure product quality through use of FBS, standardized processes, 5S, Virtual Daily Management and Problem-Solving Process. Track product quality through metrics such as First Pass Yield and line discrepancy data and prioritize improvement initiatives.

• Actively support EHS programs and ensure full compliance with French labor law, local safety regulations, and applicable EU requirements.
• Develop and empower the leadership team to manage the daily operations; cultivate and expand a highly skilled staff and improve our core competencies.
• Administer performance management processes across area of responsibility for effectiveness, timeliness, and expected outcomes in focusing, aligning and engaging employees in the pursuit of the overall business strategies and goals. Reconcile time and attendance program daily. Approve time off

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Industrial Scientific

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

Industrial Scientific designs and manufactures gas detection products and solutions that protect workers from hazardous conditions around the world. Since our beginnings in 1985, we have pioneered numerous technologies, including the first 3-gas detector, 6-gas detector, wireless gas detector, and even the first gas detector to be included on a NASA space shuttle.Today, we continue to innovate and expand our hardware and software offerings to equip the connected workers of the future. Our latest solutions make it possible to see and respond to hazards in real time, bringing us one step closer to our vision of ending death on the job by 2050.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.

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