IT’S AN OPPORTUNITY TO HELP THE WORLD GET ON TOGETHER

Why do people call us the world’s most international company? Is it because we operate in more countries than any other logistics provider? Is it because we invented cross border shipping over 45 years ago? Or is it, perhaps, because what we do connects people across the world. And the more we can connect people, the better life on earth becomes.

We love our role in the world. And we’re looking for the right people to help us maintain – and grow it. People like you.

Role Context

Responsible for manifesting data as per FSDC standards & inputing of Delivery Details for Reunion.

To ensure that verifications are carried out according to local requirements and DHL Network standards.

To ensure that Scanning & Verification of CIA Images are as per Network Standards

To liaise with OPS/ CS with regards to Undeliverables.

To ensure the highest level of service to DHL customers and the Network.

Generate daily reports using SAM and any other Operations related software.

Liaise with Indian Ocean Islands for any daily issues related to Operations Performance.

Key responsibilities

• To integrate quality into the business by ensuring that every customer contact is a demonstration of absolute dedication towards providing first time ideal solutions for the satisfaction of customer’s immediate and future needs.
• Handle Operations related requests for Reunion.
• To ensure that THP/ GSOP procedures are adhered to.
• To generate and collate daily, weekly & monthly reports as required by the Operations Manager.
• To prepare any ad hoc operation performance reports as required.
• Ensure that regular site visits are conducted, and to follow-up on reports of these visits, with the relevant manager and the Operations Performance, Training and Compliance Manager.
• To communicate Performance issues to IT ..
• To assist the Operations Performance Analysts with administration and other tasks when necessary on a day to day basis.
• To assist with any other functions outside of the job description to ensure that the Operations Department runs effectively and efficiently according to net work standards required.

PERSONAL PROFILE

Essential Requirements

Knowledge of the Air Express Industry

Computer Literate

Strong Analytical Skills

Good Time Management

Data Base Literate

Desired Requirements

Previous experience in analytical role

Knowledge of MS Access

Knowledge of the DHL Network

Understanding the key issues

Fluent in French & English

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience