Ready to build something that lasts?

• Drive satisfaction and retention across the Southern Europe portfolio

• Get ahead of churn: proactive customer success methodologies to identify risk early and surface growth opportunities

• Deliver seamless customer experiences through tight cross-functional collaboration

• Own complex escalations: with composure, speed, and effectiveness

  Experience & Background:

  • 5+ years in Customer Success, Account Management, or similar customer-facing roles, with a genuine customer-first mindset

  • 2+ years of team leadership or management experience

  • Strong, hands-on knowledge of finance, accounting, or management control: you know how CFOs, Heads of Accounting, and Controllers think, what drives their decisions, and what keeps them up at night

  • Fintech, financial services, banking, or B2B SaaS experience with a finance/accounting customer base: strongly preferred

  • Bonus: you've used Spendesk from the finance or accounting side, and/or you've managed teams across Southern European markets
    
    About Spendesk
    Spendesk is the AI-powered spend management and procurement platform that transforms company spending. By simplifying procurement, payment cards, expense management, invoice processing, and accounting automation, Spendesk sets the new standard for spending at work. Its single, intelligent solution makes efficient spending easy for employees and gives finance leaders the full visibility and control they need across all company spend, even in multi-entity structures. Trusted by thousands of companies, Spendesk supports over 200,000 users across brands such as Payfit, Accor, Welcome to the Jungle, Swile, Big Mamma, Malt and Yousign. With offices in the United Kingdom, France, Spain and Germany, Spendesk also puts community at the heart of its mission.
    
    For more information: www.spendesk.com/press
    
    About our people & culture
    We believe that people do their best work when they’re given the freedom to thrive and grow. That’s why liberation is at the core of everything we do. We empower Spendeskers to take ownership of their work, to navigate ambiguity, and seize every opportunity. Spendeskers come from all over the world (35+ countries and counting!) but we have plenty in common: we're bold, ever-curious, committed to kindness, and tackle every challenge with a positive mindset.
    
    About our benefits
    Our culture is built on trust, empowerment, and growth — with benefits to match!

• 
  Flexible on-site policy : 4 days per month remote (non-accumulative) and 3 full weeks remote per year (non-consecutive)

• Lunch 60% funded by Spendesk (Swile Card)

• Alan Premium health insurance

• A Gymlib pass to let off steam after a productive day at work

• Access to Moka.care for emotional and mental health wellbeing

• Latest Apple equipment

• Great office snacks to fuel your day

• A positive team to work with daily!

Diversity & Inclusion

At Spendesk, we're committed to fostering an environment where all differences are encouraged, supported and celebrated. We're building our culture for everyone, with everyone. Our goal is to attract and build a diverse, equal and inclusive team, where everyone feels welcome and we truly embrace and encourage people from all backgrounds to apply.