• Lead and coordinate all quality and customer satisfaction actions across a multi-country and multi-entity scope
• Drives high-stakes actions with respect to customer satisfaction, thus having a significant economic and business impact.
• Is responsible for the quality and customer satisfaction indicators under their charge.

• Manage customer cases safety issues and customer major issues with plant CS&Q.
• Connect with different Front offices to manage different escalated customer cases.
• Review Plants manufacturing defects and verify action plans /effectiveness.
• Investigate significant quality failures per plant to identify action plans / effectiveness.
• Connect with different Plant heads to drive customer hot cases / quality deviations.
• Attend With Zone VPs, Plants Quarterly business reviews , Challenge plants different performance , reward good practices.
• Review different ISO/External /Internal audits gaps/ Actions/ follow closure/ effectiveness

• pFMEA Coverage
• RPN Reduction and S&R Risk elimination
• Quality Basics Deployment
• CoPQ reporting / NQC reduction
• Review Supplier issues including PPAP, SAP & Critical parts
• Plan and support CAPEX for CS&Q
• Conduct Kaikaku events in plants
• End to End Traceability & QR Code

• Execute / review Kaizen CI projects with plants during visits.
• Review list CI projects / Outcomes with different plants.
• Schneider Performance System assessment
• Digital tools, Data Analytics

• Review CS&Q teams organization / Roles per plant to ensure proper resources in place.
• Certify different plants 8D resources, PFMEA resources, and Schneider Performance System Core part.
• Target setting, Succession, Target Achievement and recruitment of Plant CSQ resources.

• Identify offer quality targets with LOB per plant per year.
• Review Line process audits, actions with different plants.
• Coordinate with LOB improvement needed actions to improve different offers Quality performance.
• Identify different offers surveillance test by LOB/ By Plant and follow the execution.
• Follow up on failing surveillance test failures , identify impact on customers/ markets / Follow on Actions.

• Review tendering / engineering touch points gaps per plant & Actions.
• Ensuring Technical Antenna connection with different Plant team to enhance offer robustness.
• Review with Plants Antenna product improvements Quality cases.

• Developing with Corporate CS&Q new SPS standards for manufacturing New Quality fundamentals over the past year.
• Developing with corporate CS&Q Industrial Transfers new process.
• Part of team planning Corporate CS&Q strategy for projects and services different BUs.
• Review with Corporate CS&Q team Quality fundamentals best practices by different Plants all over the world and share.
• Review with corporate Quality different drafted Global Quality directives, propose changes.

• A minimum of 5 years of experience in Quality within industrial and technical environement in companies with a high level of automation.
• Quality or technical engineering diploma.
• Technical experience required.
• Proven experience in hierarchical management.

• Mastery of industrial processes
• Mastery of quality methods and tools
• Being proactive
• Collaborate in an international and multicultural context.
• Ability to arbitrate and make decisions.
• Rigorous and good analytical skills.
• Ability to manage complex topics in a multi-country and multi-entity context.
• Ability to influence and convince.
• Fluent in English and french.

• A competitive salary, an individual bonus as well as profit-sharing and incentive bonuses to reward everyone's efforts
• A range of social benefits to make life easier: CSEs with rich catalogs, a mutual insurance plan that meets all needs, savings and retirement plans with matching contributions, an advantageous shareholding program.
• Professional development through training, internal mobility and promotion (local and international), skills sharing, etc.
• An induction program from day one to give you the keys to success at Schneider Electric within a culture that promotes diversity, professional fulfillment and inclusion.
• A balance between private and professional life thanks to our Quality of Working Life agreements, support for parenthood...

Vous cherchez à créer de l'IMPACT dans votre carrière?

Lorsque vous envisagez de rejoindre une nouvelle équipe, la culture d'entreprise est essentielle. Chez Schneider Electric, nos valeurs et nos comportements sont le fondement de la création d'une culture d'entreprise qui contribue à la réussite de l'entreprise. Nous pensons que nos valeurs IMPACT - Inclusion, Maîtrise, Raison d'Etre, Action, Curiosité, Travail d'équipe - commencent avec nous.

IMPACT est également une invitation à rejoindre une entreprise où vous pourrez contribuer à transformer l'ambition du développement durable en action, quelle que soit votre fonction dans l'entreprise. C'est un appel à associer votre carrière à l'ambition d'un monde plus résilient, plus efficace et plus durable.

Nous recherchons des IMPACT Makers, des personnes exceptionnelles qui transforment les ambitions de développement durable en actions à l'intersection de l'automatisation, de l'électrification et de la digitalisation. Nous célébrons les IMPACT Makers et pensons que chacun a le potentiel d'en être un.
Devenez un IMPACT Maker chez Schneider Electric - postulez dès aujourd'hui !

36 milliards d'euros de chiffre d'affaires global

+13% de croissance organique

150 000+ employés dans plus de 100 pays

#N° 1 du classement Global 100 des entreprises les plus durables au monde