Job description

As a Senior Customs Analyst, your main responsibilities will include:

Customs regulatory analysis & technical specifications (CH, DE, AT)

• Analyse customs processes to produce technical specifications ensuring compliance of our solutions with legal requirements.
• Produce the corresponding product documentation and specifications:

– Model data flows, document expected datasets, business rules and critical requirements, and identify any divergences with the common model implemented in our solutions.

– Design compliance test scenarios for internal acceptance testing and potential customs authority certifications.

Internal acceptance testing & quality assurance

• Execute the test scenarios developed during the analysis phase.
• Identify discrepancies or anomalies and depending on their cause:

– Communicate to the development team for correction.

– Or iterate on the analysis and documentation.

Management of customs certification phases

• Oversee administrative formalities and, in agreement with customs authorities, schedule certification slots for our solutions.
• During the free testing phase: run through all certification scenarios in full and produce a detailed anomaly report to ensure thorough preparation for the second certification phase.
• Execute the interactive certification phase with the customs authority.

Client deployment project management

• Design integration solutions (interfaces, EDI mappings, configurations and ERP interconnections) tailored to each client context.
• Take ownership of deployment project management from kick-off meeting through to client go-live.
• Ensure post go-live hypercare.

Contribution to product evolution

• Collect and structure client feedback on their needs.
• Identify automation opportunities and cross-product interactions in the DACH context: data flow chaining and streamlining between different regulatory procedures and clients’ business logistics processes across the CH, DE, AT markets.

Pre-sales process involvement

• Support commercial cycles with prospects: needs qualification and validation of full coverage by our solution features, demos, preliminary phase scoping.

Regulatory monitoring

• Stay informed of customs news, in particular regulatory developments.
• Produce summaries for internal distribution.
• Flag implementation deadlines and the need for solution updates or compliance adjustments.

Conex representation with stakeholders

• Develop and maintain Conex’s presence within the DACH customs ecosystem: customs authorities, professional associations (freight forwarders, shippers, licensed customs agents), regulatory working groups, sector events and conferences.
• Act as Conex’s market intelligence antenna for the DACH region: identify emerging regulatory and sector signals and translate them into actionable inputs for the product direction.

Profile required

• Significant experience required in operational customs or customs IT systems on the DACH market, ideally in a software vendor or integrator context.
• Strong knowledge of German and/or Swiss customs procedures (ATLAS/ZABIS, NCTS; Passar a strong asset).
• Ability to produce structured functional specifications usable by development teams.
• Experience with software certification or homologation with Zoll or OFDF is a plus.
• Proven ability to manage client deployment projects end-to-end.
• You enjoy collaboration, are detail-oriented, and have demonstrated rigour and listening skills throughout your career!
• Native Deutsch, fluent English required; French is a plus.

Company description

CONEX est un acteur de référence dans les solutions logicielles dédiées au traitement des déclarations douanières et sécuritaires, facilitant l’échange électronique de données entre entreprises et autorités douanières.

Rejoindre Conex, c’est intégrer une entreprise familiale, innovante et incontournable dans le panorama douanier.