The company
At Nearcut and Book in Beautiful, we exist to help our clients build and grow their businesses. We are a fast growing appointment software provider, giving barbers and hairdressers time back to do what they love. We’re a close knit, autonomous and motivated team, who support each other to build an amazing product to empower our customers.
We aim to provide an unrivaled customer support experience. We believe providing high quality customer support sets us apart from our competitors, forming a key component of our offering and helping us to win and retain clients. This can be seen by how much our amazing support is mentioned in our reviews online, particularly on Trustpilot.
Location:
Fully remote
The role
We are looking for a friendly and motivated individual to help us enhance our excellent customer support as we expand across France and the UK.
What you’ll be doing
You’ll be working closely with our customer success, operations and sales teams to provide support to new and existing clients in France and the UK. Your main focus will be on troubleshooting and problem solving in order to provide the excellent customer support. Additionally, you will be supporting the sales teams to improve customer retention and upsell our product, where appropriate, to existing customers.
Your responsibilities
Your experience
Essential
Nice to have
Your personality
Benefits of our working environment
What you’ll get
Recruitment Process :
“Everyone is pulling in the same direction and supports each other. I've never worked for a company that gets so much positive feedback from the clients - we can really see the impact of our work. I also enjoy that fact that we work remotely and can be flexible.”
“Working at Nearcut is a breath of fresh air! The business is full to the brim of great people who are motivated to improve themselves and the business on the whole, and the entire company is structured to allow individuals to thrive. I haven't looked back since joining!”
We’re a small team and we’re passionate about being a great company to work with and work for.
Please complete this Typeform to apply : https://ejualuifv94.typeform.com/customersupport#source=indeed. Deadline is 26/06/2026
Rémunération : 35 000,00€ à 40 000,00€ par mois
Avantages :
Lieu du poste : Télétravail
Read authentic reviews with a Glassdoor account. Only apply to jobs you love.