Description
Call Center Agent, 6 month contract, must be fluent in French and Italian and residing in France
Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
Discover what your 25,000 future colleagues already know:
Why Syneos Health
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress.
Job Responsibilities
The call center agent is detail-oriented, empathetic, and patient while assisting potential participants and participants navigate the clinical trial process in a virtual call center. In this role, you will engage with people who have expressed interest in participating in clinical trials and assist with basic travel and reimbursement inquiries. You’ll guide them through pre-screening questions, provide information, and help determine their eligibility for ongoing studies. The agent should be able to de-escalate situations and allow the participants to voice their concerns while assuring them that they are being heard and support is available.
Fluency in French, Italian, and English
Excellent communication and interpersonal skills
Strong attention to detail and empathy when speaking with patients
Reliable high-speed internet connection and quiet workspace
Availability to work full-time, Monday through Friday
GCP certification desired, but can be obtained during training
Communicate with patients via phone, text, and email
Conduct pre-screening interviews using provided scripts and guidelines
Accurately record patient data and call outcomes in internal systems
Coordinate next steps based on eligibility and study criteria
Collaborate with internal teams to ensure smooth hand-offs and documentation
Get to know Syneos Health
Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.
No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.
http://www.syneoshealth.com
Additional Information
Tasks, duties, and responsibilities as listed in this job description are not exhaustive. The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description. The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above. Further, nothing contained herein should be construed to create an employment contract. Occasionally, required skills/experiences for jobs are expressed in brief terms. Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees. The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.
Summary
The agent will be making outbound calls and receiving inbound calls for prescreening potential clinical trial participants, assisting patients with questions about travel and reimbursement, and related call center tasks.
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