As Team Lead Implementation, you are at the heart of our Customer Success organisation. Your mission: lead and grow a team of Implementation consultants, structure how we deliver value to our largest clients, and turn a high-performing but fast-moving team into a truly scalable function. You will own the full implementation experience for our mid-market and enterprise accounts — from kickoff to go-live — while building the processes, tools and rituals that make your team excellent.

️ Lead your team, Structure & scale the function

• Manage, coach and develop a team of Implementation consultants (a mix of senior and junior profiles), fostering a culture of trust and ownership
• Clarify roles and responsibilities across the implementation lifecycle — making sure nothing falls between the cracks
• Own, challenge and contribute to improving the implementation methodology, playbooks and best practices
• Drive change management with the rollout of Rocketlane as our new project management tool (starting September)

Pilot performance

• Run regular 1:1s, team rituals and performance reviews
• Define and track KPIs across the team (time-to-value, project health, Service margin, stock)
• Report on delivery performance and flag risks proactively to leadership

Drive client success on strategic accounts

• Own or support delivery on complex, multi-stakeholder enterprise deals
• Act as an executive escalation point when implementations face friction
• Build trusted relationships with C-level contacts on key accounts

Be the bridge

• Partner with CS Ops and Strategy teams on tooling and process improvements and implicate the team
• Work closely with Sales, CSM, and Product teams to align on client expectations and product gaps
• Feed insights from the field back into the organisation to improve the overall client journey

• You have experience in Professional Services in a SaaS environment
• You have already managed a team — even a small one — and you're ready to take it to the next level
• You are structured, proactive, and comfortable making decisions in ambiguous situations
• You know how to address C-level stakeholders with confidence and clarity
• You thrive in fast-paced, high-growth environments. You take initiatives and don't wait to be told what to do
• You are fluent in French and English

• ️ Bonus: knowledge of finance, treasury, or ERP systems / experience with Rocketlane

• Take on a brand new role with real scope to shape how implementation works at Agicap
• Work on a product that solves a real, critical pain point for CFOs across Europe
• Join a fast-scaling team with international ambitions (France, UK, Germany, Spain — and now the US)
• Be part of a company where people move quickly, learn constantly, and make an impact from day one

• First call with Eline from the Talent Acquisition Team
• Round 1 with Olivier, Director of Professional Services FR & UK — your future manager
• Round 2 - Case study & role play with Olivier + a member of the IPM teaù
• Round 3 with Davide Pugliese, SVP
• Final Round at our HQ in Lyon with Philippe Cheron, Global COO and the IPM team