One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Field Support & Integration Engineer, is a key member of ViaSat’s Commercial Airline Support team, which helps deliver and maintain ViaSat’s best-in-class “ViaSat In-Flight Connectivity” services to our Commercial Airline, Business Jet and Maritime customers.

The Field Support & Integration Engineer plays a critical part in the service launch of new customers, supporting system activations and over-the-air system checks for new installations of the ViaSat onboard In-Flight Connectivity (IFC) solution. The Field Support & Integration Engineer ensures that all work is carried out in accordance with ViaSat procedures and airline manuals, following EASA regulations. Additional key responsibilities include providing training, on-site, and remote support to customer maintenance representatives during installation, activation and maintenance of ViaSat IFC equipment, including software loads and updates. This role works in collaboration with ViaSat’s customer partners to support and close the daily maintenance issues. Verbal and written interaction with airlines and OEM’s are frequent and must be delivered professionally.

The Field Support & Integration Engineer collaborates with internal and external stakeholders, and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third party partners & suppliers.

This position requires contributing to shared knowledge, documentation, training of peers and other stakeholders, and may require travel to other ViaSat offices, customer locations, and airline maintenance locations up to 40%.

The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment fixing and testing. The critical nature of the work requires good judgment, initiative and specialized technical expertise to understand problems and develop recommended solutions. This role must be comfortable working both as part of a global distributed team, and independently as a remote resource. Prior experience working in a remote/virtual team is a plus.

Experience with hardware and software elements involved in IP networking and satellite communications is preferred. Familiarity with UNIX/LINUX configuration, and ability to capture and interpret network traces is a plus.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.