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Experience with backup management and VPN configurations. Experience with AI/ML tools for infrastructure management. Manage and monitor client deployments.…
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Provide operational support (remote and on-site) for IT/OT systems. Approximately 5 years of experience as an industrial IT expert or OT Support Engineer.…
You’ll build trusted relationships with decision-makers, uncover business needs, and clearly communicate the value of our market-leading SaaS backup solution.…
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Job Description:
About the job
Main missions
The candidate will join an existing technical team and his role will require:
To be fully responsible for Backup platforms
Part of the project team (as an expert) for future backup solution
Installation, upgrades, maintenance of the platforms
Production monitoring and resolution of technical incidents
Backup monitoring and reporting in direct relation with Manage Services
Analyze and prepare accurate documentation for production.
Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support
Improvement and extension of operational system stability and performance
Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow)
Troubleshooting incidents in the scope of the technical areas
Develop scripts for automation and batches, in close collaboration with development teams.
Creating scripts according to internal AXA standards and procedures.
Ability to support and monitor services on production servers.
Technical writing of the proper documentation according to internal regulations
Ensure security is priority one: audit, vulnerabilities remediation,
Ensure service levels meet requirements. Propose and implement action plan when required.
Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (Oracle, SQL Server, Windows)
Expected skills & experience
We are looking for someone with the following experience and skills:
Experience
Minimum 3 years of experience in backup environment
Technical skills
Cloud knowledge: Security, Networking, AWS, Azure
Commvault solutions
IBM Spectrum Protect V8 or later expert
Scripting skills and automation.
Strong general knowledge in IT and Datacenter infrastructure
Knowledge in Windows / Linux / VMware
Soft skills / transversal skills
Autonomous, teamwork spirit and “self-organized working”, respectful of the process.
Curiosity, assertiveness, pro-active mindset.
Customer centric and result orientation.
Ability to work in dynamic, matrix-structured global organizations.
Upper intermediate level of written and spoken English is a must.
French or Dutch speaking would be appreciated.
Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision
What we offer
We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.