The ability to work collaboratively with others to support mutual goals is important, and can assist greatly in creating a positive work environment. Describe a situation where others you were working with on a project disagreed with your ideas. What did you do? Great customer focus often requires the ability to discover, meet and exceed the customer’s needs. BC Assessment’s customer service commitment is a cornerstone as to how we deliver service to the citizens of BC. Give us an example of a time when you effectively used your people skills to solve a customer problem. What was it about your approach that made it successful? Tell us about a time when you had a complicated problem to solve. Describe how you identified or gained a better understanding of the problem. Question: This position plays a role in supporting organizational processes with a focus on continuous improvement. Give us an example of an important goal you have had and your success in achieving it. What did you learn from the experience? • Being able to act consistently and “walk the talk” when it’s not easy to do so can be challenging, but upholding both your own and company values is important.Tell us about a time when you took responsibility for an error and were held personally accountable. What did you do? What were the results? • Tell us about a time when you had to analyze a great deal of information in order to solve a problem. Describe how you solved the problem, and what were the results of your actions? • Describe a situation in which you had to understand another person's point of view or position in order to solve a problem. How did you reach a resolution • Tell us about a situation in which you have had to adjust to changes over which you had no control. How did you handle it? Give us an example of a time when you effectively used your people skills to solve a customer problem. What was it about your approach that made it successful? Tell me about a time when you had a complicated problem to solve. Briefly outline the problem and describe how you approached solving it. Tell us about a time when you were able to complete a difficult assignment and the odds were against you. What did you do and what did you learn from the experience? Describe a situation in which you had to arrive at a compromise or guide others to a compromise to reach a solution.
