General speaking skills, in depth Technical question, Checking the attitude, business knowledge questions, HR, background verification and finally salary negotiation.
Senior Technical Support Interview Questions
547 senior technical support interview questions shared by candidates
about my current organisation and my role
Scenario-based problem solving, and understanding my fit for the team and organizational culture.
Have you encountered a situation where you were unable to get information or a response for another department? If so, how did you over come that?
It depends on the age of experience
They asked for examples of the most challenging customers and cases handled in previous jobs and what it took to resolve them.
Tell me something about yourself that's not indicated in your resume.
Very detailed, low-level networking questions about OSI layer 2 and 3 protocols. I was stumped and had trouble understanding how a support role would need to know that instead of a network admin.
The skills test is more on SOAP technology so be sure you know this technology well before applying as a Technical Support Specialist.
Questions were mostly focused on my experience and what I would do under certain conditions.
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