They asked me to read some questions
Phone Interview Questions
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Customer service experience.
Give me an example of Customer Service situation where you went above and beyond?
Unexpected question: If you had a team title like, Team Mom or Team Joker what would yours be?
Tell me a time you went above and beyond
Can you give me an example of when you have used your communication skills to influence somebody to change their mind?
As I said above, I had to select a random topic and act as if I were trying to interview someone. A little awkward, but that's basically all the job is, so it makes sense. I did not expect to have to do this, however.
Sell me a pen
Are you okay with answering phones?
to read a paragraph that was well written by a disgruntled customer
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