Homes Interview Questions

7,021 homes interview questions shared by candidates

craziest question. "I though you said you did't have a computer? " I said that I wanted to work with them because they provide the equipment except for the monitor. If I didn't have a computer how did I use the internet to do the speedtest and answer all the crazy questions you just asked me?
Jun 30, 2014

craziest question. "I though you said you did't have a computer? " I said that I wanted to work with them because they provide the equipment except for the monitor. If I didn't have a computer how did I use the internet to do the speedtest and answer all the crazy questions you just asked me?

1. How did your previous employer evaluate employee? 2. Which company you think it has a good customer service? 3. How do you deal with angry customers? Simulation: 1. A customer is calling regarding an App was not able to open, what's your solution 2. A customer is calling to ask where the Developer's Website
avatar

At Home Advisor

Interviewed at Apple

4.1
Apr 19, 2016

1. How did your previous employer evaluate employee? 2. Which company you think it has a good customer service? 3. How do you deal with angry customers? Simulation: 1. A customer is calling regarding an App was not able to open, what's your solution 2. A customer is calling to ask where the Developer's Website

Tech Support - Questions ranged from previous work experience to the applicant's experience with technical support. It's not required, but it's helpful if you own a few Apple products. There were a ton of general technical questions asked, but nothing too challenging. Expect a roleplay during the second and third interviews. Be familiar with both iOS and OS. The second interview is the most challenging. For the third interview, the manager you'll meet with wants to make sure your knowledge is consistent with what you showcased in the second interview, but will focus on getting to know the applicant on a personal level to see if you're a good fit. ITunes - There were a mixture of questions related to previous work experience, if I had ever been fired from a position, why I no longer work for previous employers, what Apple products do I own, if I had chat support experience, and why I want a chat support position (which was asked at least twice). Those questions were followed by two chat roleplays related to iTunes support. Customer A is having trouble with their log in. How would you help them? Customer B's child purchased multiple apps using their account without their knowledge. How would you help them? The recruiter plays the customer and the prospective employee is to provide support. Be prepared to handle both roleplays at once. This is to simulate managing multiple customers at a time.
avatar

Apple At Home Advisor

Interviewed at Apple

4.1
Jun 11, 2015

Tech Support - Questions ranged from previous work experience to the applicant's experience with technical support. It's not required, but it's helpful if you own a few Apple products. There were a ton of general technical questions asked, but nothing too challenging. Expect a roleplay during the second and third interviews. Be familiar with both iOS and OS. The second interview is the most challenging. For the third interview, the manager you'll meet with wants to make sure your knowledge is consistent with what you showcased in the second interview, but will focus on getting to know the applicant on a personal level to see if you're a good fit. ITunes - There were a mixture of questions related to previous work experience, if I had ever been fired from a position, why I no longer work for previous employers, what Apple products do I own, if I had chat support experience, and why I want a chat support position (which was asked at least twice). Those questions were followed by two chat roleplays related to iTunes support. Customer A is having trouble with their log in. How would you help them? Customer B's child purchased multiple apps using their account without their knowledge. How would you help them? The recruiter plays the customer and the prospective employee is to provide support. Be prepared to handle both roleplays at once. This is to simulate managing multiple customers at a time.

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