When they were asked for clarification on practical applications to define phrases used by them such as "embed", "facilitate" or "champion" certain processes, I was told the preferred candidate should be able to answer the questions that were not asked.
Do you have experience in this field
tell me about yourself help desk experience
Explain a tough experience you faced.
Describe a specific time when you took your work home with you emotionally.
Technical Experience, What version of ticketing system are you use to?
How much did you make at your previous job?
What is a VPN? Experience with remote desktops?
Honestly, they were basic interview questions. "How long have you done IT?" "Do you know how to type and troubleshoot?" nothing real difficult
How does a vpn work?
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