How would you reassure a customer when they are upset about a nonworking device?
Applecare Interview Questions
352 applecare interview questions shared by candidates
If a customer couldn't connect to Wi-Fi, how would you troubleshoot?
How would you approach working with a customer who was very upset or difficult to work with.
Apple is constantly changing. Tell me about a time you had to keep up with something that changed often, and what tools did you use?
Customer scenarios roleplay
Competency test, like "what is RAM" or "describe ethernet."
What is the most advanced troubleshooting you have ever had to do?
How to solve a link not playing a video for someone.
What email server would you recommend to a customer who wanted to sync their email accounts between their iPhone and their iPad?
Amazingly the question I found most difficult was "How do you install iTunes on a Mac".
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