Salesforce Customer Service Representative (CSR) interview questions
based on 49 ratings - Updated Mar 21, 2026
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
45%
Employee Referral
Employee Referral
30%
Applied online
Applied online
21%
Recruiter
Recruiter
3%
Staffing Agency
Staffing Agency
Interview search
49 interviews
Viewing 41 - 45 of 49 Interviews
Salesforce interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Salesforce with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 85.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 90 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Salesforce overall takes an average of 62 days.
Common stages of the interview process at Salesforce as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
One on one interview: 50%
Group panel interview: 50%
Here are the most commonly searched roles for interview reports -
The process took 2 weeks. I interviewed at Salesforce
Interview
It was thorough. It was a great opportunity to learn more about the organization, but also the team dynamic. I found the stand and deliver process to be beneficial. I enjoyed hearing the feedback and felt that even if I didn’t get hired, it was an overall great experience.
I applied through an employee referral. The process took 5 weeks. I interviewed at Salesforce (San Francisco, CA) in Jul 2018
Interview
The Interview process was extremely well defined, and was all about having a great experience for candidates, while using everyone's time wisely. To be prepared for the panel interview, the recruiter recommended I reach out to my friends working at SFDC and get some input from them, and recommended a dry-run with one of those folks.
Interview questions [1]
Question 1
Walk me through a deal that you're most proud of, and why this specific deal?
I applied through a recruiter. I interviewed at Salesforce (Chicago, IL) in Feb 2017
Interview
Typical Interview process- screen with recruiter then set up face to face. Based on the feedback I received, they said I seemed disinterested which wasnt' the case. 2 managers in the same room grilling me and didn't leave much time for my questions. Felt that they pushed me through and out because of my age. I am not the twenty something that works in the office everyday under their guidance.
Interview questions [1]
Question 1
Asked me why I want to work for Salesforce. Kept drilling in this question and didn't feel that I was a mutual interview process
Thank you for bringing this to our attention. The etiquette displayed during your interview is unacceptable and does not accurately represent Salesforce. This review has been brought to the attention of the appropriate hiring team so that we can make improvements. Should you consider interviewing with us again in the future, I trust that you'll have a better candidate experience. Thank you again for your insight and best of luck with your search.
- Ana Recio, Salesforce SVP of Global Recruiting