I applied through an employee referral. The process took 2 days. I interviewed at Paychex in Nov 2011
Interview
Applied online and received an email with a skills test, took it that night and received another email to set up the first interview, which would be a phone interview. Did the phone interview and set up a face to face for the next day. Went to the face to face and the interviews were as follows: First interview was a panel interview, with 5 supervisors. Then a personality test, then sat with a payroll specialist for 30 mins to see what the job was like, then an interview with the dept. manager, an interview with the branch manager, and finally a tour with the dept. manager (was supposed to be the branch manager, but they had a meeting to go to). This was all on a Friday, and I was told just before I left that they don't offer jobs on Friday's because then you only have 24 hours to do the drug test, and it might not be possible, so I would get a call on Monday letting me know if I got the job. Got a call Monday morning, took my drug test, and started work the following Monday.
The recruiter was fantastic and very helpful. All the supervisors and managers were friendly and easy to talk to. Definitely dress professionally. They don't allow tattoos and piercings in the Dress Code, so I had mine covered and removed the balls of my eyebrow ring. Be enthusiastic and friendly, especially when applying for payroll specialist. They want someone who they think will be able to build a good relationship with their clients. Customer service is key here, and you will have your own set of clients, maybe for years. If you like the idea of having "regulars", which I do, this is for you. The office was professional and clean, but didn't have a tense feeling or overly serious atmosphere to it. Right off the bat, I knew I wanted to get this job.
I applied online. The process took 3 weeks. I interviewed at Paychex (Atlanta, GA) in Nov 2011
Interview
Person called me to do interview on the same day. I arrived 15 minutes early and they were at lunch and office was closed. As we sat down we spoke very informally about the company and "a" job which I had to clarify what position was. I applied to one position and the gentleman was asking me about a completely different position. It showed me how unprepared he was. He spoke about how the company spends around 60% of the time interviewing or "looking for the right person" as to my thought was, "how can you look for the right person if you dont even know what you are hiring for?". After he continue speaking about the company I stopped the process because I did not wanted to waste his and specially my time. I would have appreciate it a professional courtesy of at least being prepared.
The process took 3 weeks. I interviewed at Paychex in Jan 2010
Interview
The hiring process is very exhausting. My interview process only took about 22 days to complete prior to being offered a position. Since we have hired 2 people. Each of those took between a month and two months to complete. If you are interested in a position at Paychex, expect the interview process to be very detailed and lengthy.
Interview questions [1]
Question 1
When dealing with an upset client, what tools and or resourses do you use to calm the client down?