How would you deal with a upset customer

Question

Anonymous · Accepted Answer

Treat them with respect and try to resolve the issue at hand

Anonymous · Answer

First and foremost if they are in the restaurant, pull them off to the side and try to get them to calm down if they are yelling at you. Find out what has caused their displeasure and see if you can do whatever it takes to make them happy.  Maybe by offering them a discount coupon for their next visit or on their next delivery order.  Biggest objective is to make sure they are satisfied with what you did.

Anonymous · Answer

Free, everybody love something free.  If an apology doesn't work.  I usually pay for though if it is my fault.😁

Anonymous · Answer

Apologize. Apologize for the problem they're having.

Anonymous · Answer

Apologize. Apologize for the problem they're having.

Anonymous · Answer

say: “I’m sorry your order was late, this isn’t the customer experience we’re aiming for and I can see how this would be really frustrating. I’ve looked into the issue and here’s what happened…”

Anonymous · Answer

With patience and understanding. Listen to your customers complaint and try to make it right for the customer.

Anonymous · Answer

Make sure they know that everything will be alright that I will get it fixed

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