I applied online. The process took 3 weeks. I interviewed at HSBC in May 2017
Interview
I submitted my CV online and heard back from HSBC a few days later to arrange a time for my telephone interview. The interviewer was really friendly and asked me a few questions. I felt, however, very difficult to make out what she said because of her strong accent and poor quality of the telephone line.
Interview questions [1]
Question 1
Give an example that you went above and beyond for a customer.
It was a learning experience. They gave a tour of the office and it then asked a few housekeeping questions then the main interview.Communication based scenario and skill based interview
The process took 2 weeks. I interviewed at HSBC in Jul 2025
Interview
Started with some competency and motivational questions
There is a short skills assessment on how you would handle customer queries and taking notes based on infomation in a simulated call
Interview questions [1]
Question 1
Tell me about yourself
Why do you want to work in a call centre
I applied online. The process took 4 weeks. I interviewed at HSBC (Birmingham, Angleterre) in May 2025
Interview
Firstly, an interviewer will describe the details, salary and expectations of the role to every interviewees.
Then you will do your one-one competency based interview questions. Questions are in this manner "Can you describe", "tell me about a time"
Interview questions [1]
Question 1
Tell me about a time you went far and beyond for a customer?
