Foundever Customer Service Representative CSR interview questions

The first step was the interview with the HR Specialist and the targeted language ability test. The interview was relaxed and aimed to display my personality type and motivation for the position. I was also informed about the job requirements and the the details of their offer. The language test consisted of grammar and vocabulary questions and e-mail writing part. The candidates who responded satisfyingly were invited to the second - group interview, where four candidates were given different group tasks that they had to complete as a team. Here the three interviewers (HR Specialist, Learning Specialist and Team Manager) observed behaviour within the team, leadership and communication skills of each candidate. The candidates who made it through this round were invited for the final follow-up interview held by the client we were supposed to work for.